Return & Refund Policy

Return Policy

We design our apparel to help you perform and look at your peak level, so if they're not working exactly right for you, we've got you covered. We provide you 4 days to take your STRT purchases for a trial run, confidently knowing you can return any item for any valid reason (see below) within those 4 days. Even after 4 days, you can still return items if they’re unworn and unwashed. 

So go ahead, shop with confidence, and enjoy your 4-day, risk-free trial. 

-The customer needs to pay all shipping fees during the return process.

-Product must be returned in package received, and in new condition to be returned. 

-After an item has been returned, the full value of the payment will be refunded back onto the payment method used in the order. ​

Valid reasons for a return:

-If the item arrives damaged, you are entitled to a return

-If the item arrives and doesn't match the product image, you are entitled to a return

-If the item arrives and does not fit, you may be entitled to a return depending on who the error falls on (If you ordered a size that arrives correctly but you didn't mean to order)

Refund Policy

After we receive and process your return, we’ll send you a confirmation email and issue a refund to your original form of payment within 5 business days. Please note that it may take up to 10 additional business days for your payment method to reflect the refund. Most STRT gift cards and product vouchers will reflect the refund within 24 hours.

-If the item arrives damaged, you will receive a full refund

-If the item arrives and doesn't match the product image, you will receive a refund

-If the item arrives and does not fit, you may be entitled to a partial refund depending on who the error falls on (If you ordered a size that arrives correctly but you didn't mean to order)

 

If you would like to cancel an order that you had recently made, you must contact us within 24 hours of the order. In cases of early cancellations, 10% of the total order is taken as a fee.

Cancellation Policy

If you would like to cancel an order that you had recently made, you must contact us within 24 hours of the order. In cases of early cancellations, 10% of the total order is taken as a fee.

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